Frequently Asked Questions
Shipping
1.Do you ship worldwide?
Yes, we ship worldwide
2. Where you ship goods from ?
Normally we ship the goods from Amazon Texas warehouse. we also have warehouse in China. It depends on the situation of warehouse.
3.What is the shipping cost ?
Free shipping to US. In addition, orders over $80 from any location are free of shipping. If the address is not in the United States and the order is less than $80, there may be a shipping fee, but not much, just a little bit
4. What is the shipping time ?
- If shipping within the United States, it takes 1-3 days (e.g. shipping from Amazon to another address in the US)
Otherwise the time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 1–3 days.
- Shipping time: This refers to the time it takes for an item to travel from the warehouse to the destination. The U.S. order is shipped via e-Packet, which is a product of the U.S. Postal Service. Items usually take 6 to 11 days to reach their destination, but sometimes it takes longer. International delivery usually takes 8-20 working days to arrive at their destination but can take longer from time to time.
5. How do I track my package?
You can track your parcel via the Confirmation Email. Also, you can click “Track my Order” link on our website.
Payment & Ordering
1.What payment terms you can accept?
We can accept Paypal.
2. My payment was declined, why?
If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: try a different credit card or try using PayPal as your checkout method (they accept VISA, MasterCard, American Express and Diners Club).
3.How do I cancel my order?
Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.
4. Is shopping here safe?
The safest you can imagine! we use Paypal payments, PayPal, Apple, Google and Amazon Pay in our transactions. We do not have any access to your card details. We also runs on https protocol – the safest on the web.
5.What if my address is wrong?
If your dress is not available, we will send you an email and/or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.
Return & Refunds
1.What items are returnable?
- Within 60 days of order date
- In original condition: resell-able
2.How do I return a product?
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.
3.How will you refund me ?
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. Please allow 3-5 days for the funds to show in your account.